Last Updated: 30 Aug, 2024

At OuterSpa, we strive to make your shopping experience as seamless as possible. Our shipping policy provides important information about how and when your order will be processed and delivered.

1. Processing Time

Order Processing: All orders are processed within [1-2 business days]. Orders are not processed on weekends or holidays.

2. Shipping Rates and Delivery Times

• Standard Shipping: Estimated delivery within [3-7 business days].

• Expedited Shipping: Estimated delivery within [2-3 business days].

Note: Delivery times may vary due to factors beyond our control, such as carrier delays or weather conditions.

3. Shipping Destinations

We currently ship to the United States and select international destinations. Please check if we ship to your country at checkout. We do not ship to P.O. boxes or military addresses.

4. Lost or Damaged Packages

Lost Packages: If your order is lost during shipping, please contact us within [7 days] of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your items or a replacement.
Damaged Packages: If your package arrives damaged, please notify us immediately and include photos of the damage. We will work with you to resolve the issue and provide a replacement or refund as needed.

5. Incorrect or Incomplete Shipping Information

Please ensure that your shipping information is accurate and complete before submitting your order. OuterSpa is not responsible for delays or lost packages due to incorrect or incomplete shipping addresses. If you realize there is an error, please contact us as soon as possible, and we will do our best to correct it before the order is shipped.

6. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and any other applicable fees may be imposed by your local government. These charges are the responsibility of the customer and are not included in our shipping rates.

7. Contact Us