Last Updated: 30 Aug, 2024

At OuterSpa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and exchange policy below for details.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.

• Return Period: You have [30 days] from the date of delivery to initiate a return. After [30 days], we cannot offer a refund or exchange.

• Non-Returnable Items: Certain items, such as gift cards, clearance items, and personalized products, are not eligible for return.

2. How to Initiate a Return

To start a return, please contact our customer service team at help@outerspa.com with your order number and reason for the return. Once your return is approved, we will provide instructions on how to send the item back to us. Please do not send your item back without contacting us first.

3. Refunds

• Processing Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [5-7 business days].

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

• Damaged or Defective Items: We will replace items that are defective or damaged at no additional cost. Please contact us within [7 days] of receiving your item and provide photos of the damage for verification.

• How to Exchange: If you need to exchange an item for a different size, color, or product, please contact us at help@outerspa.com. We will provide instructions for returning the original item and processing the exchange.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact us at help@outerspa.com.

6. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. International Returns

For international orders, customers are responsible for return shipping costs, and any customs duties or taxes associated with the return are non-refundable.

8. Contact Us